Refund and Return Policy

1.1 Right of Withdrawal
You have the right to withdraw from the contract within 7 days. Notify us of withdrawal, and return the goods in original condition. Exceptions apply per legal regulations.

1.2 Effects of Withdrawal
We will reimburse all payments received, excluding delivery costs, using the same payment method. Return shipping costs are your responsibility.

All pre-order items are non-refundable.

The provision of goods and services by Circulus Wellness (Pty) Ltd is subject to availability. In cases of unavailability, Circulus Wellness (Pty) Ltd will contact you with options. An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Circulus Wellness (Pty) Ltd.

If a product is damaged or broken when you receive it, you must inform Circulus Wellness (Pty) Ltd within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Circulus Wellness (Pty) Ltd itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Circulus Wellness (Pty) Ltd within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.